PATIENT SATISFACTION SURVEY RESULTS
| Question | 2007 | 2008 | 2009 |
2010 |
|
1 |
Were you able to obtain a convenient appointment? |
99% | 99% | 99% | 100% |
2 |
Was our office staff courteous and friendly? | 100% | 100% | 99% | 100% |
3 |
Did you see your practitioner within 15 minutes of your scheduled appointment time? | 97% | 97% | 96% | 98% |
4 |
Was our office and patient room clean and comfortable? | 99% | 100% | 100% | 100% |
5 |
Did your practitioner spend enough time with you and answer all of your questions to your satisfaction? | 100% | 99% | 100% | 100% |
6 |
Were you given sufficient information on how to use, clean, and care for your device? | 95% | 99% | 97% | 99% |
7 |
Was your device delivered in a timely manner? | 99% | 98% | 99% | 99% |
8 |
Were you satisfied with the overall fit, quality, and comfort of your device? | 96% | 93% | 94% | 97% |
9 |
Were you given a follow-up appointment when your device was delivered? | 87% | 89% | 88% | 87% |
10 |
Were our billing and payment policies discussed with you during your first visit? | 96% | 96% | 97% | 98% |
11 |
Would you refer a friend or family member to us? | 99% | 98v | 99% | 99% |