|
Patient Satisfaction Survey
results |
| Question |
2007 |
2008 |
2009 |
1 |
Were you able to obtain a convenient appointment?
|
99% |
99% |
99% |
2 |
Was our office staff courteous and friendly? |
100% |
100% |
99% |
3 |
Did you see your practitioner within 15 minutes of your
scheduled appointment time? |
97% |
97% |
96% |
4 |
Was our office and patient room clean and comfortable? |
99% |
100% |
100% |
5 |
Did your practitioner spend enough time with you and
answer all of your questions to your satisfaction? |
100% |
99% |
100% |
6 |
Were you given sufficient information on how to use,
clean, and care for your device? |
95% |
99% |
97% |
7 |
Was your device delivered in a timely manner? |
99% |
98% |
99% |
8 |
Were you satisfied with the overall fit, quality, and
comfort of your device? |
96% |
93% |
94% |
9 |
Were you given a follow-up appointment when your device
was delivered? |
87% |
89% |
88% |
10 |
Were our billing and payment policies discussed with
you during your first visit? |
96% |
96% |
97% |
11 |
Would you refer a friend or family member to us? |
99% |
98v |
99% |
